Booking Terms and Conditions

2.1Clients should complete and sign the booking form and forward to The Mill of Brotherfield, Brotherfield, Skene, Aberdeen. AB32 6SQ, with a deposit cheque made payable to P. R & B. Langley for 20% of booking fee, within 7 days. This is a non-refundable deposit but should be deducted from the total cost of rental payable. Alternatively, you can e-mail the completed booking form to: -
pete@Orangetreeholidays.com. An online booking form is also available.

2.2Any provisional booking will be held for 7 days pending receipt of the signed booking form and deposit in respect of the accommodation. A booking will be considered firm when the deposit has been received and we have confirmed the booking with the client, in writing.

2.3In the case of Credit Card payments being made, we shall advise you of the routing.

2.4The full cost of the rental (including any extras) is due 8 weeks or more, before the date of arrival at the property. The initial deposit should be deducted from the full cost prior to payment. (No reminder will be issued)

2.3Bookings made within 8 weeks of arrival are payable in full at the time of the booking (including any extras, i.e. pool heat/additional requirements)

2.4Directions to the villa including access codes and key codes will be given upon receipt of the final payment.

2.5A refundable security deposit of THREE HUNDRED U.S. DOLLARS ($300) will be required to be sent with the final balance. This is to cover damage and breakage to the property and its contents. This shall be refunded to you within 28 days after you depart from the villa upon receipt of a satisfactory report from our Management Agents. In the unlikely event that the security deposit does not cover the remedial work, responsibility for the excess remains on the guests and an Invoice for the additional amount will be issued.

3.1The client may cancel the holiday booking at any time after it has been confirmed. We must receive cancellation in writing via registered mail.

3.2We reserve the right to cancel the booking and withdraw the accommodation if payment is not received in accordance with clauses 2.2, 2.3 and 2.7 above.

3.3The following cancellation charges apply to all rentals cancelled in accordance with clause 3.1 and 3.2 above.
More than 60 days prior to departure - loss of deposit (see clause 2.1)
30-60 days prior to departure - 50% of total cost of rental
Within 30 days of departure - 100% of total cost of rental
We strongly recommend that you take out holiday insurance to cover unforeseen circumstances that may necessitate cancellation of your vacation.

4.1The accommodation provided is only for the use of the persons named by the client on the booking form. Any other persons not named on the booking form will be asked to leave by the Management Agents. Subletting, sharing or assigning is prohibited.

4.2The villa rental is only for the dates and times agreed to in the rental contract. The property will only be available to clients after 4.00 p.m. Eastern Standard Time, on the day of arrival. The property must be vacated by 10.00 a.m. on the day of departure. Any attempt to enter the villa before the agreed upon time is a violation to this rule and is prohibited. If it is proven that this rule is violated, it will result in you being charged double the daily rate for each day (or portion of day) that the villa is occupied outside the agreed rental dates and times and that the owner has the right to sue for additional compensation. Deductions will automatically be made from your security deposit. It may be possible to arrange a later check our time. Please ring the Management Agents during your stay to arrange this.

4.3An adult must accompany persons under the age of 21 years.

4.4 LIABILITY; Neither we the owners, nor the Management Agents will accept any liability whatsoever for accidents, personal injury, death, loss and/or damage to persons and/or personal effects, however caused. We will not accept any responsibility for a liability arising from use of pool/spa, villa and its contents, or surrounding areas.

4.5Swimming pools are dangerous and neither the pool nor the spa area should be used by children without adult supervision. No liability will be accepted for use of pool/spa (see above clause 4.4). If there is a safety net around the pool area, it must be kept locked at all times.

4.6Glassware or other breakable items must not be taken out to the patio/pool area. Plastic glasses and tableware are provided within the property.

4.7Local telephone calls are free from the property (same dialling code). National/International calls can be made with the use of a phone card or credit card. The villa is currently provided with a telephone system to allow calls throughout the USA and International calls to the U.K. and Canada, free of charge.

4.8Wireless internet is currently provided within the villa, and may be used free of charge, although it should be noted that the internet connection will be cut off after 59 minutes if it is left without use. Please consult the Management Agents with regard to this.

4.9 POOL/SPA HEATING & USEAGE The pool and spa can be heated for an extra charge of $30 (Thirty US dollars) per day. This can be arranged prior to your arrival and should be added to the total rental cost. Please note that tampering with the heating equipment is prohibited and any costs or damages will be taken from the security deposit.

4.10 POOL HEATERS: In the event that pool heat is requested and paid for, we cannot guarantee the temperature of the pool as this will vary according to the prevailing weather conditions but gas heaters usually maintain a warm pool.

4.11 FLORIDA LAW: Please note that Florida Law states that pools may not be heated above 86 degrees and spa not above 100 degrees.

4.12 JACUZZI/SPA USAGE: Please note that it is not advisable that children under the age of 12 years should use the spa for health reasons. If choosing to ignore this ruling, you do so at your own risk.

5.1 In the unlikely event that the guest has any reason for complaint or dissatisfaction, they must immediately contact the local Management Agents caring for the property, so that remedial action may be taken. Details of how to contact the Management Agents can be easily found in the accommodation. If the complaint can not be dealt with by the Management agents during your stay, then you must put it in writing to the owners within 14 days of departure from the villa. All complaints must be made to the Management Agents first; otherwise the owner has the right to refuse to uphold the client's complaints.

6.1 For the comfort and safety of all clients and guests, SMOKING IS NOT PERMITTED IN THE PROPERTY. Smokers may do so ONLY in the pool/patio area and such debris should be disposed of safely. There will be an additional cleaning charge if clients or guests choose to ignore this condition of booking (approximately U.S. $85). This will be automatically deducted from your security deposit.

7.1Animals and pets are not permitted in the property. This condition is strictly enforced.

8.1Under no circumstances are firearms of any kind permitted in the property. Should any guest choose to ignore this ruling, they shall be removed from the property without compensation.

9.1Laundry, linen, clothing, etc. are not permitted to be hung in the patio, pool or surrounding areas. There are full washing and drying facilities within the property.

9.2The rubbish bins must be put out no earlier than the evening prior to collection and should be taken back into the garage area on the evening of collection. Days of collection are posted in the villa. Bins or litter should not be placed outside the property other than for collection, as above. Should this not be upheld, a cleaning fine of (U.S. $35) will be requested from the guest.

9.3 The garage door may not be left open. Opening of the garage door is for parking and removing of cars or rubbish days.

9.4 The subdivision is partially residential and therefore has noise level regulations in force. Please be aware of the amount of noise you make and be respectful of other people trying to sleep.

The Owners, nor the Management Agents, will accept or be held responsible/liable for any loss, damage, injury or changes due to force majeure (e.g. Civil action, war or threat of strikes, riots, closure of airports, prevailing weather conditions including hurricane, tornado, acts of God or terrorism or any other event beyond our control). Guests should be aware that the hurricane season runs from June to November in Florida.

No liability is accepted by the Owners for loss of any mains services or failure of appliances nor for the consequences of the actions or omissions of persons why may control supply of mains services, nor any actions taken in the vicinity of the property by any authority over which there is no control by the Owners. This includes outages of mains services caused by adverse weather conditions as all is considered changes due to force majeure.

It is strongly recommended that guests should take out holiday insurance to cover cancellation fees and any other losses that may occur. Any claims for compensation loss must be directed to your insurance company and will not be entertained by the owners or their agents,